Jet Medical Flights Ltd Privacy Policy

Our contact details:

Name: Jet Medical Flights Ltd

Address: Unit 6, 35 Hospital Fields Road, York, YO10 4DZ

Phone Number: +44 (0) 791 250 9774

E-mail: info@jetmf.com

Jet Medical Flights Ltd is registered with the Information Commissioner’s Office in the United Kingdom and as such collects a range of data from private clients, insurance companies, staff and others in order to conduct our business.

We collect data such as names, dates of birth, addresses, telephone numbers, email addresses and passport details, along with medical records relating to patients &/or relatives, policy holders etc. connected with our business.

We store and process data in order to conduct our business in line with the objectives behind the reason for contact from our private clients, government institutions, insurance and assistance companies, staff and others.

In order to progress a medical case, we may need to share this data with third parties which may include insurance companies, financial institutions, lawful authorities within a country or countries (for example police, boarder or customs authorities), travel agents and treating medical facilities.

All of our personal and sensitive data is securely stored. Records that are generated or provided to us are kept in line with legislation. We may send data world wide to organisations with whom we perform business, such as insurance and assistance companies, healthcare providers and law enforcement teams.

If an enquiry results in a confirmed case then we store all medical documents provided to us in line with legislation or according to our contractual obligations. In addition to medical notes we may also store copies of identity documents such as national ID cards or passports.

All cases are closed once all medical notes are received and invoices sent. All enquiries are closed after 3 failed call backs/emails to the originator of the enquiry.

Patients themselves are able to contact the Data Protection Officer to establish all the information we hold on a patient or medical case. Relatives or third parties may request information regarding a case but they must provide written consent of the patient to release the information or details of lawful next of kin.

Policy holders need to contact their insurance providers in order to receive any information on their case or claim.

Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics which provide details of their privacy policy on the Google website.

Jet Medical Flights Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated to meet GDPR requirements on the 7^th May 2018.

Complaints relating to the manner in which information has been handled can be raised with the Data Protection Officer by emailing info@jetmf.com.